These Terms of Service ("Terms") govern access to and use of the Rynly platform and related services provided by Rynly ("Rynly", "we", "us", or "our") to its customers and authorized users ("Customer", "you", or "your").
By accessing or using the Rynly platform, you agree to be bound by these Terms. If you are using Rynly on behalf of an organization, you represent that you are authorized to accept these Terms on that organization's behalf.
Rynly provides a cloud-based platform for on-demand order picking management, courier orchestration, customer administration, and reporting.
The Rynly platform is hosted using Microsoft Azure and may integrate with third-party delivery and marketplace providers to support order fulfilment and courier management.
Rynly services may include:
Access to Rynly is provided to customers and users authorized by the applicable Customer organization.
You agree to:
Customers are responsible for the actions of their authorized users and for ensuring that their users understand and comply with these Terms.
The Customer is responsible for:
You must not use Rynly to:
Rynly reserves the right to investigate suspected violations and take appropriate action, including restricting or suspending access where necessary.
Customer administrators are responsible for managing user access to the Rynly platform.
Rynly may implement security controls including authentication, access controls, logging, monitoring, and other technical and organizational measures designed to protect the platform and customer information.
Customers must promptly notify Rynly if they become aware of:
For purposes of these Terms, "Customer Data" means information submitted to, stored in, or processed by Rynly on behalf of the Customer through the platform.
The Customer retains ownership of its Customer Data.
The Customer grants Rynly the rights necessary to host, process, transmit, store, and otherwise use Customer Data solely as necessary to provide, maintain, secure, and improve the Rynly services and as otherwise permitted by the applicable agreement.
The Customer is responsible for ensuring that it has the necessary rights, permissions, and lawful basis to provide Customer Data to Rynly for processing.
Rynly may process personal information on behalf of its Customers in connection with providing the platform.
Rynly's processing of personal information is subject to applicable privacy and data protection laws and, where applicable, a separate Data Processing Agreement (DPA) between Rynly and the Customer.
Customers are responsible for providing any required notices and obtaining any required permissions or consents relating to personal information they submit to the Rynly platform.
For additional information regarding how Rynly processes personal information, please refer to the Rynly Privacy Policy.
Privacy Policy: Rynly Privacy Policy
Rynly may integrate with or interact with third-party services, including delivery, marketplace, technology, and cloud service providers.
Third-party services may be subject to separate terms and conditions imposed by the applicable provider.
Rynly is not responsible for the availability, performance, functionality, or policies of third-party services that are outside Rynly's reasonable control.
Changes to third-party services may affect the availability or functionality of corresponding Rynly features.
Rynly will use commercially reasonable efforts to maintain the availability and operation of its services.
The platform may occasionally be unavailable due to:
Where reasonably practicable, Rynly will provide advance notice of planned maintenance that is expected to materially affect service availability.
Service Level Agreement:
Criticality
Description
Service Response Time
Level 1
Low Impact: Issues that impede less than optimal operation within store but no impact to delivery capacity or delivery time adherence.
Level 2
Medium Impact: Issues that prohibit or significantly impact delivery capacity or delivery time adherence at a local store level
Level 3
High Impact: Issues that prohibit or significantly impact delivery capacity or deliver time adherence at 5 or more stores simultaneously.
Rynly may modify, improve, update, or discontinue features of the platform from time to time.
Where a change materially affects the Customer's use of the services, Rynly will provide notice where reasonably practicable.
Rynly may also make changes necessary to maintain security, comply with applicable laws, address third-party changes, or improve the reliability of the platform.
Rynly and its licensors retain all rights, title, and interest in and to:
Except for the limited right to access and use the platform in accordance with these Terms and the applicable customer agreement, no rights to Rynly's intellectual property are transferred to the Customer.
Customers retain ownership of their own content and Customer Data.
Each party agrees to protect confidential information received from the other party and to use such information only for purposes related to the applicable business relationship.
Confidential information does not include information that:
Confidentiality obligations will survive termination of the applicable agreement for the period specified in that agreement or, where no period is specified, for a reasonable period consistent with applicable law.
Use of Rynly may be subject to fees established under the applicable order form, subscription agreement, statement of work, or other commercial agreement between Rynly and the Customer.
Unless otherwise specified in the applicable agreement:
Rynly may suspend or restrict access to the platform where reasonably necessary to:
Termination of a Customer's subscription or services will be governed by the applicable commercial agreement.
Upon termination, Customer access to the platform may cease in accordance with the applicable agreement.
To the extent permitted by applicable law, the Rynly services are provided subject to the terms and conditions of the applicable customer agreement.
Rynly does not guarantee that the platform will be uninterrupted or completely error-free at all times.
Rynly does not control third-party delivery providers, marketplaces, telecommunications networks, internet services, or other external systems and cannot guarantee their availability or performance.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the maximum extent permitted by applicable law, the parties' liability in connection with the Rynly services will be governed by the applicable customer agreement.
Any limitations, exclusions, liability caps, or categories of recoverable damages should be reviewed and approved by qualified legal counsel before publication.
The applicable customer agreement should specify whether and to what extent either party is required to indemnify the other for third-party claims, intellectual property claims, data protection matters, or other specified liabilities.
Rynly may update these Terms from time to time.
The updated version will be identified by its revised "Last Updated" date. Where required by applicable law or the applicable customer agreement, Rynly will provide notice of material changes.
Continued use of the Rynly services following the effective date of updated Terms constitutes acceptance of the updated Terms where legally permitted.
These Terms will be governed by the laws of State of Nevada, without regard to its conflict-of-law principles.
Any disputes arising from these Terms will be subject to the jurisdiction of [To be confirmed by legal counsel], unless otherwise provided in the applicable customer agreement.
These Terms, together with any applicable order form, subscription agreement, statement of work, Data Processing Agreement, Service Level Agreement, and other incorporated agreements, constitute the agreement governing the Customer's use of the Rynly services.
If there is a conflict between these Terms and a separately executed customer agreement, the applicable customer agreement will control to the extent specified in that agreement.
Questions regarding these Terms or the Rynly services may be directed to:
Rynly
Email: info@rynly.com
Address: 848 N Rainbow Blvd #1793, Las Vegas, Nevada 89107
Website: https://www.rynly.com/
Unified picking platform for on-demand order fulfilment, picking, and delivery management built for modern retail operations.
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